MISSION STATEMENT
At The Necessity Spa, we provide professional massage therapy and skin-health-focused services tailored to individual needs. We believe self-care is a necessity, not a luxury.
OUR PHILOSOPHY
At The Necessity Spa, we believe self-care should be consistent, intentional, and centered around individual needs. We take a thoughtful, individualized approach to massage therapy and skin health, recognizing that the body and skin change over time and require ongoing support—not one-time solutions.
Our services are designed to support long-term wellness, not quick fixes. Each session is informed by how your body or skin presents that day, with professional techniques and modalities selected to meet your current needs while respecting the skin barrier and the body’s natural rhythms.
We value education, consistency, and trust. Our role is to help you understand your needs, maintain progress between visits, and make informed decisions about your care—without pressure or unnecessary add-ons.
Self-care is not an indulgence. It is a necessary part of maintaining physical well-being, skin health, and overall balance.
SPA POLICIES & ETHICS
At The Necessity Spa, our policies and ethical standards are in place to protect the well-being of our guests, our team, and the integrity of the services we provide. We believe clear expectations create a better experience for everyone.
Cancellation & Late Arrival
Guests are encouraged to arrive 10–15 minutes early to allow time for check-in and consultation.
Late arrivals may result in a shortened service to respect scheduled appointments that follow.
Full service fees apply for appointments that cannot be completed due to late arrival.
No-Shows or Failure to Communicate
Appointments missed without notice, or failure to reschedule after being asked to do so due to illness, will result in responsibility for the full service value with no reschedule credit issued.
Thank you for helping us maintain a safe, respectful, and professional environment for everyone.
Single-Service Appointments
24 hours’ notice is required to cancel or reschedule.
Less than 24 hours’ notice or missed appointments result in responsibility for the full service cost.
Members will have one session deducted from their membership or package.
Appointments missed without communication are fully chargeable, and no reschedule credit will be issued.
Multiple-Service Bookings & Spa Packages
72 hours’ notice is required.
Cancellations with less than 72 hours’ notice are responsible for the full value of scheduled services.
Illness & Health Considerations
Guests should not attend appointments if they are feeling unwell.
Illness occurring within 24 hours of a single-service appointment, or 72 hours of multiple-service bookings or spa packages, is considered a late cancellation.
The guest remains responsible for the scheduled service; however, the appointment value will be converted into a reschedule credit.
Reschedule Credit Terms
Must be used within 30 days
Non-refundable and non-transferable
Applies to the same or equal-value service
Guests who arrive displaying symptoms of illness will be asked to reschedule. In these cases, the appointment will be treated as a late cancellation and converted into a reschedule credit under the terms above.
Appointments missed without notice, or failure to communicate after being asked to reschedule due to illness, result in responsibility for the full service value, with no reschedule credit issued.
Communication
All cancellations or appointment changes must be made by phone call or text to (330) 257-7474.
Exceptions may be made at management’s discretion.
Treatment Refunds (Services)
All services are non-refundable.
Results vary based on individual factors and cannot be guaranteed.
Payment reflects time, professional expertise, and care, not a specific outcome.
We remain committed to ethical recommendations and professional standards.
Professional Skincare Product Policy
All retail product sales are final.
No cash or card refunds are issued.
Defective Product Exchanges
Must be reported within 10 days of purchase
Valid receipt required
Spa credit issued if a replacement is unavailable
Important Notes
Exchanges apply only to manufacturer defects
Spa credits are non-refundable and retail-only
Gift Card Terms & Conditions
Non-transferable and non-refundable
No expiration unless otherwise stated
May be used over multiple visits
Not valid toward gratuity
Lost or Stolen Gift Cards
Lost or stolen gift cards cannot be replaced
Gift Card Usage & Restrictions
Necessity Spa Gift Cards
May be applied toward regular services and select special pricing, unless otherwise stated
Third-Party Gift Cards
Redeemed at regular pricing only
Not valid for introductory or promotional pricing
Promotional redemptions are capped at $50 per service, when allowed
Gift Card Booking Guidelines
Appointments may be booked online or by phone
A valid credit card is required to reserve all appointments
Gift card intent must be noted at the time of booking
Gift cards are applied at checkout
Guests with questions about gift card use are encouraged to contact us prior to booking. We appreciate your cooperation as we work to provide a smooth experience for all guests.
Payments & Gratuities
Payment is due at the time of service.
Gratuities are appreciated but not required.
Scheduling with a Gift Card
Appointments using a gift card may be scheduled:
Through our online booking system, or
By calling (330) 257-7474
Credit Card Requirement to Reserve Appointments
A valid credit card is required to reserve all appointments, including those booked with a gift card.
The card is used solely to secure the appointment and enforce cancellation and no-show policies.
No charges will be applied unless a cancellation or no-show occurs in accordance with our policies.
Redeeming Your Gift Card
At the time of booking:
Select the service of your choice
Note your intent to redeem a gift card in the booking notes
Gift cards are applied at checkout, in accordance with all applicable policies
Thank you for choosing The Necessity Spa. We appreciate the opportunity to care for you and your continued respect for our policies.
Reschedule Credit Terms
Reschedule credits must be used within 30 days of the original appointment date.
Credits are non-refundable, non-transferable, and may not be extended.
Credits may be applied toward the same service or a service of equal value.
Ethical Care Standards
Services are customized based on professional assessment, guest goals, and safety considerations.
Recommendations are made with the guest’s long-term wellness and skin health in mind.
We do not oversell services or products and prioritize education, consistency, and appropriate care.
Right to Refuse Service
The Necessity Spa reserves the right to refuse or discontinue services when safety, ethical standards, or professional boundaries cannot be maintained.
SMS Terms & Privacy Policy
The Necessity Spa respects your privacy. By opting in to receive SMS communications from us, you agree to the following terms regarding how your information is collected, used, and protected.
Data Collection
When you opt in to receive SMS messages, we may collect your name, email address, and mobile phone number. Information may be collected through online forms, booking systems, or text message communication.
Data Usage
Your information is used solely to:
Assist with appointment scheduling and confirmations
Respond to inquiries about our services or products
Share relevant updates related to your interactions with The Necessity Spa
We do not use SMS messaging for unrelated marketing purposes.
Message Frequency
Message frequency varies based on your interactions with our services. You may receive messages weekly or as needed, such as appointment reminders or service-related updates.
Message & Data Rates
Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, depending on your plan.
Opt-In
You may opt in to receive SMS messages from The Necessity Spa by:
Texting JOIN or SUBSCRIBE to (330) 257-7474
Providing consent through our online booking or intake forms
Opt-Out
You may opt out at any time by:
Replying STOP to any message
Texting STOP to (330) 257-7474
Contacting us directly at [email protected]
Opt-out requests are processed promptly.
Help & Support
For help, contact:
📞 (330) 257-7474
Data Security
We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.
Data Retention
We retain your information for as long as you remain subscribed to our SMS service. You may request deletion of your information at any time.
Non-Sharing Policy
We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
ETHICS
Our goal is to provide every guest with a professional, safe, and respectful environment. We take pride in meeting our guests’ self-care needs through ethical, therapeutic services.
All services provided at The Necessity Spa are strictly professional and non-sexual in nature. Any sexual advances, inappropriate language, gestures, or conduct before, during, or after a service are not permitted.
We maintain a zero-tolerance policy for inappropriate behavior. If such behavior occurs:
-The session will be ended immediately
-The service will be paid in full
-Additional action may be taken when necessary
We ask that all guests respect our profession, our team, and our place of business.
The Necessity Spa Inc. reserves the right to modify, discontinue, or adjust pricing for services at any time in order to maintain the highest standards of care and quality.
If you have any questions regarding our policies, we encourage you to ask prior to booking your appointment.
BOOK YOUR APPOINTMENT
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