thenecessityspa

Cancellation Policy

THE NECESSITY SPA

CANCELLATION POLICY

In an effort to ensure our clients get the best service possible, if you are unable to keep your scheduled appointment for any reason we respectfully request a 24-hour notice be given via phone call/text message directly to The Necessity Spa @ (330)-257-7474 to cancel or reschedule an appointment. 

  • less than 24-hour notice will result in 50% of the service total due immediately) which is non-refundable nor will it be applied to future appointments.
  • 48-hour notice is required for the cancellation of any multiple-service booking or spa package.                                                                   
  • less than 48-hour notice will result in the deposit being forfeited) which is non-refundable nor will it be applied to future appointments. 

  •   There will be a fee equal to 100% of your service cost assessed, for any cancellations less than 1- hour prior to service or no-show appointments, which is non-refundable nor will it be applied to future appointments.

  • If you are more than 5 minutes late, your appointment will be marked as a no-show and there will be a fee equal to 50% of your service cost assessed, which is non-refundable nor will it be applied to any future appointments.
  • We understand that life happens so we offer a one time life happens cancellation with no penalty..

Thank you for your cooperation and understanding.

AFTER HOURS PRICING

In an effort to accommodate the busy schedules of everyone, after hours appointments are available for an additional charge of $20 that is charged at the time of scheduling the appointment, which is non-refundable and non-transferable for any reason.